Pre-sales
questions
Q. Will you place ads on my site?
A. eSolutionbox.com will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web
site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept Paypal, checks, money orders,
cash, and bank transfers.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can
be found
here Login
with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly.
Q. How long does it take to setup my account?
A. Your account will be setup within a day if you pay by Paypal. If you pay by check or other methods, we will setup the account after we receive funds.
Q. Are there any hidden costs, or setup fees?
A. There is a stup fee of $25 for each account. During a promotion at eSolutionbox.com the setup fees may be waived. The setup fee may also be waived if payment is made yearly.(will be specified while you make your order)
Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher
plan. If you need more bandwidth or space then our highest plan
offers you can purchase bandwidth for $4.00 a gig and space for
$12 a gig.
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access.You are still able to unzip files on the server using our
file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
Q. Can you tell me in a nutshell, what i need and how much it will cost me to get a website up and running?
A.
- First, you need a domain name(www.yourcompany.com) for your website.
- Then you need to build your website.
- Finally, find a hosting company (like us) to host the website.
With our offers, you are looking at the following expense to have a basic website (example estimates only)
Domain Name Registration - $15/year
Hosting - $11.95/month (our basic plan)
Website Design - Our hosting plans come with a free online website builder. You can build your website at your own pace with no extra charge. (But if you need for us to do it for you or need custome designs, it will cost more)
Setup Fee - $25
Total - $51.95 initially (first month) and then $11.95 every month thereafter.
DNS
Q. How long does it take to get my domain
working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. Can I view my site even though my domain's
name servers haven't propagated yet?
A. Yes
http://youriphere/~yourusernamehere/
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome
email you can email us through our HELP DESK
for your server's dns.
CONTROL PANEL
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click
"domain management" inside of domain management you will
see a place to manage and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is
the public_html folder.
Q. Why doesn't my ftp password change when I change my Cpanel
password?
A. Please allow 24 hours for your FTP password to sync with your
Cpanel password.
PATHS
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
e-MAIL
Q. How do I create email accounts?
A. To create an email account login to your control panel and
click email and then add/remove email account's.
Q. Why won't my email address work?
A. Make sure you set it up exactly as demonstrated in this
tutorial.
e-mail Setup (Outlook)
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. http://yourdomain.com/webmail
Q. How can I setup webmail to go directly to horde, neomail or
squirrel mail?
A. Login to the one you prefer to use after doing so copy the
entire url from your address bar. You will not login to your
cpanel and create a subdomain to go to the address you just
copied.
SOFTWARE VERSIONS
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of tomcat are you using?
A. We are using version 4.1.12
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent
stable Cpanel version.
BILLING
Questions on Invoice copies, Upgrading Account, Stop Billing, please visit our Help Desk and open a ticket to the Billing Section
SSL
Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as
https//ip/~yourusername/ A private ssl would display
as https://www.yourdomain.com in the address
bar.
Q. How do I purchase a private ssl from you and what type is
it?
A. We sell GeoTrust quick 128 bit certificates for $75 a year and
include free installation. To purchase an SSL from us please use our HELP DESK to make your request.
Q. Whats the path to the free shared ssl?
A. Take your sites ip address and add 3 to the end number. so...
if 69.93.86.2 is your sites ip then your shared ssl would be
https://69.93.86.5/~yourusernamehere/
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from
us to install it there will be a $45.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer
procedure. You will need to ask the
supplier
you purchased it from.
